Customer Support Technician (NL/FR)

For our new pan-European project we are looking for technology geeks with passion to share their wide product expertise with others. We are a global fast growing company in consumer electronics sector. Our brand stands for stylish design, perfect harmony that fits your life and smart technology. To assist our consumers in enjoying the ‘smart technology’ in our products we are building a new customer support center for Europe and look for enthusiastic colleagues to join our various language teams. If you are passionate about technology, have reference experience as (call center) support engineer or technician and would like to join fun and dynamic pan-European project – we would like to meet you!

Job description:

You will be providing support by phone and email towards end-consumers, dealing with product specifications or operation inquires and potential repair support requests. Your aim is to accurately diagnose the problem (troubleshooting) and to resolve it based on your personal technical expertise, induction training provided and by using various tools / databases available within the project. You will also answer commercial, general business queries, provide pre-sales information or marketing campaign or promotion details.

As Customer Support Technician you will be specialized in one or more of the following product groups:

- White Goods
- Brown Goods
- Mobile Communication
- Notebooks
- Air Conditioning

Required skills:

Beside the native language skills, good practical knowledge of English

Technical knowledge or working experience in one of the above mentioned product group

Analytical mind for troubleshooting

Good listening and comprehension skills

Customer oriented mindset

Good communication skill written (grammar, spelling) and verbal

Proactive, result oriented

Committed team player and a motivated self- starter

We Offer:

Wages and secondary labor conditions according to the Dutch contact center CAO.

Travel expenses: 100% refund for public transport and a maximum of €130,- per month for own transport (car)

Professional initial & follow-up training.

Open atmosphere with a professional working environment