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Helpdesk Support with advanced level of Dutch and French in Barcelona

As a Helpdesk support agent your main tasks will be - To receive and respond to enquiries from customers via email and phone - Ensure queries are resolved efficiently and accurately - Work in tandem with international support teams to answer customer phone calls and emails As well as process and troubleshoot customer queries - Provide product support, becoming an expert on all aspects of performance and features of software solutions time management and planning, POS and ERP for a variety of sectors such as retail, wholesale, hotels, rest homes etc - Ensure reported problems are resolved within a timely manner so that contractual agreements are met - Use the call logging system to log, updat...

Beschrijving


Description: As a Helpdesk support agent your main tasks will be:- To receive and respond to enquiries from customers via email and phone.- Ensure queries are resolved efficiently and accurately.- Work in tandem with international support teams to answer customer phone calls and emails. As well as process and troubleshoot customer queries.- Provide product support, becoming an expert on all aspects of performance and features of software solutions (time management and planning, POS and ERP) for a variety of sectors such as retail, wholesale, hotels, rest homes etc.- Ensure reported problems are resolved within a timely manner so that contractual agreements are met.- Use the call logging system to log, update and monitor reported queries.- Provide functional product training to customers where required, covering a wide variety of technical subjects.
Requirements: - Native level of Dutch and French and an Advanced Level of English- Spanish is a plus however not mandatory.- At least 1 year experience in a customer service environment.- Bachelor's Degree in Computer Engineering or IT related field or related work experience.- Experience with time management, retail or ERP software is a plus.- Good analytical skills.- Excellent customer service skills such as active listening and ability to quickly assess and identify technical problems and provide recommended solutions.- Computer literacy with the ability to learn customer service software applications.- Highly organised and confident, showing good initiative.- Self motivated, enthusiastic and able to work under pressure.- Organised and efficient with the ability to prioritise tasks.- Hard-working and always be willing to go extra mile.- Willing to travel.
Offer: - Multinational work environment- Opportunities to learn and grow- Indefinite contract

Extra informatie

Status
Inactief
Opleidingsniveaus
Middelbare school
Plaats
Barcelona
Werkuren per week
154358

Callcenter / Customer Service | Klantenservice medewerker | Middelbare school

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