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Customer Service for Social Media with Dutch (f/m/x) in Lisbon

Signing Bonus 2500 euro nbsp Become a member of our ambitious and motivated support team Ensure customers satisfaction representing one of the world rsquo s most recognizable companies nbsp Responsibility nbsp Provide support to small and medium-sized businesses SMBs to help them grow across multiple channels - chat, email and phone nbsp Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain nbsp Provide pre and post-sales support for all self-service products nbsp Provide product and tool support to enhance clients rsquo experience nbsp Identify trends and solve problems facing multiple SMB clients nbsp Resolve customer issues in a ti...

Beschrijving


Description: ** Signing Bonus 2500€ ** Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies. Responsibility Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone; Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain; Provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients’ experience; Identify trends and solve problems facing multiple SMB clients; Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions. Provide vital product insights and feedback from our customers to engineering. 
Requirements: Native Dutch Speaker; Good knowledge of English (B2 level); Familiarity with online advertising products and social media; +1 year working in a customer support related role; Excellent communication skills: verbal, written, listening skills; Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform; Availability Monday to Sunday, including rotating weekends; Experienced in Call Center environment / Customer Support role; Ability to multi-task and work under pressure. 
Offer: Signing Bonus 2500€*;Excellent work opportunity in a leading multinational company;Stable work and career progression; Intensive training and integration phase;Health Insurance since day one in the company; Fixed-term, renewable employment contract; Long-term career opportunities; Reimbursement of your initial flight costs after 9 months and airport pick up; Annually complementary return flight to your home country (within Europe); Possibility to live in one of our apartments; Free organized sport activities and events. 

Extra informatie

Status
Inactief
Opleidingsniveaus
Middelbare school
Plaats
Lisbon
Werkuren per week
154339

Callcenter / Customer Service | Klantenservice medewerker | Middelbare school

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