Beschrijving
Description: The Account Manager will manage a portfolio of High Net Worth customers across the Belgium market. With native level Flemish language, the ideal candidate will be looking to build relationships with high net worth customers, increase their loyalty and provide our customers with the most relevant, personalized and rewarding experience, in a sustainable way.What you will doManage the portfolio of the customers and personally build strong relationships with them to reach their loyalty, retention and increase their lifetime value by maintaining their usual and sustainable level of playMonitor individual customer performance and ensure that rewards, both online and offline, are offered in accordance with business requirementsHandle customers' day to day queries and complaints, including out of normal office hours, in order to provide the high value players with personal and ‘competition beating' serviceEnsure that the individual customers are proactively targeted with the right action at the right time in their lifecycle (new high value customer, churning, lapsed, returning, big winners, etc.) to drive the growth and activity from high net-worth customersMonitor the performance on the market level, understand and act upon trendsInitiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reportedMonitor the customer base for new high net worth customer potential and onboard the customers accordinglyWork alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events; coordinate gift drops for the customersAlways keep a player sustainability mindset and act as trust and responsible gambling ambassadorCollaborate closely with Player Sustainability, Payments and Customer Support teams to ensure a positive and safe gambling experienceDrive business success and act as the voice of high value customer by providing feedback and innovative ideas
Requirements: How will success be measured in this roleNumber of activesRetention ratePersonal performanceSuccessful completion of all relevant training and other compliance activities that support our sustainable and responsible growthYour experienceExperience in a customer-facing roleGreat people skills that build strong relationships with customersSound commercial acumen including an understanding of ROI and analysisGreat organisation, planning and prioritisation skills, along with strong attention to detailExcellent written and verbal communication skills in English and Flemish languagesA genuine commitment to providing world-class service to our valuable customersWell-presented and willing to travel and work outside normal office hoursOnline Gaming experience
Offer: Full relocation supportHealth insuranceGym allowanceand much more
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- St Julian's
- Werkuren per week
- 154011
Communicatie / Marketing / Reclame / PR | Marketing medewerker | Middelbare school
