Are you looking for a place to grow your career, where continuous learning and performance are rewarded? Are you attentive, supportive, and communicative? Are you passionate about customer service? Do you speak Dutch? Then this is for you! CSMS Ltd. is now Playtech Managed Services! Playtech Managed Services is a subsidiary of Playtech - а market leader in the gambling and financial trading industries with c.6,400 employees across 24 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo, and poker. Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain. Their mission is to provide an engaging and enjoyable online experience with the highest level of player protection. Playtech Managed Services was founded in 2007 with an office in Sofia, Bulgaria, and currently has over 350 employees all working in a friendly, respectful, and supportive atmosphere. We specialize in providing customer support and risk management services to the clients of leading gaming platforms worldwide. Our customer support services are delivered by highly skilled teams of industry professionals with leading response times. Our rapidly expanding team of Risk, Finance, KYC, and Compliance specialists employs cutting-edge fraud prevention systems to safeguard our clients' businesses. Last year the company has taken on a new, exciting, long-term project, with one of our biggest clients – Holland Casino. Holland Casino is a state-owned casino operating a total of fourteen locations in all parts of the Netherlands. We want to extend our services even further into the world of online gambling and offer a superb experience to their online clients. And so, we are looking for people ready to take on new challenges in an environment where they can develop their skills and grow personally and professionally. Currently, we are hiring Customer Service Associates with Dutch. Main responsibilities: • Provide information to the company’s clients• Handle customers’ queries either via chat and e-mail or phone calls• Meet CSMS corporate standards and procedures for quality• Meet predetermined personal and team targets• Keep the job knowledge up to date and strive for excellence Requirements:
• Fluent in DutchKey requirements:• Excellent computer literacy• Excellent communication and multi-tasking skills• Customer service experience is a strong advantage, but not required• A team player open to sharing knowledge and supporting colleagues• Strong orientation towards achieving team’s goals and targets set is an advantage• Availability to work on flexible shifts Offer:
We are here to offer you: • Competitive salary and remuneration package• Hybrid work model• Monthly performance bonus• Annual performance bonus• Supplemental health and dental insurance plan• Life insurance• Monthly food allowance• Monthly utility allowance• Taxi vouchers• Wellness allowance• MultiSport card• 25 days of paid annual leave• Employee Assistance Program (EAP)• Home office furniture• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.• Company-sponsored seminars, training, social activities, and events We offer an extensive training program, which prepares our newcomers for their line of work. Encouraging the personal and professional development of our team members is of key importance to us. Not only will you be able to strengthen skills such as communication, the ability to build rapport, multitask, and deliver the best customer experience but also have opportunities for horizontal and vertical growth within the company! If this job opportunity is interesting to you, please apply by sending your CV in English. All applications will be treated with strict confidentiality. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
- Middelbare school
- Werkuren per week