David Kennedy Recruitment is working with a leading Tech Consultancy who is seeking to onboard Bilingual KYC Analysts for their Lisbon office. Position: Ship to Bill AnalystLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES:Create customer account, perform KYC procedure and provide customers with account informationPerform invoice generation, review unbilled sales, process credit/debit notes and month end accruals, generate month end reportsApply, match, and clear all payments to appropriate accountsMonitor aging items and system auto-match malfunctionManage assigned collection responsibilitiesPerform credit limit creation and modification activitiesProduct promotion rules checking and update the cataloguePerform retail site Mystery Shopper reporting and provide administrative support to Loyalty programSupport incentive programs and special price adjustment activitiesSupport controls compliance activitiesSupport admin activities for various functional areasEscalate issues to the appropriate internal or external parties for resolution, when neededCommunicate with customers, upon request, using various channels (telephone, emails and chat)Create exceptional customer experience with focus on qualityAttention to details with focus towards achieving set KPIs and in line with SLAAd-hoc requests, as assigned by immediate supervisor. Requirements:
Native/fluent in both French & Dutch, Danish or Finnish, both oral and written. Fluent in English (at least B2 level)Previous role experience, is preferred (1-2 years)Essential to either already hold a SEF card or be in Portugal already living Bachelor’s degree in Business administration or related fieldComputer literate with sound knowledge of Microsoft Office packageWorking knowledge of SAP or any other ERP (Oracle, PeopleSoft, etc.) is mandatoryExcellent communication skills with abilities to emphasize, persuade and negotiateWell organized, resourceful and stress resilient personality that can adapt and remain calm in all situationsComfortable communicating with the clients using various channels (telephone, email and chat)Analytical personality with attention for detailsAbility to perform independently, while being team player at the same time. Offer:
Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialPrivate Health and Life insuranceOn-site gymStaff Canteen with varied food options.
- Middelbare school
- Werkuren per week