Beschrijving
Description: Our client is an American-Indian company providing business & technology solutions to their clients worldwide. Their mother company is strong and global, focusing on dynamic improvement, change management and developing digital solutions in our continuously renewable and challenging world. Our partner is proud to be one of the IT companies on "Forbes TOP 100 Digital Companies" list. The Hungarian Office has been an outstanding participant in the Hungarian SSC (Shared Service Center) market since 2008, providing multilingual IT services with about 1000 employees.
- Handle end user calls and web queries in Dutch
- Act as the first point of contact for the customer
- Precise administration
- Act as primary contact between customer and resolving group
- Keep the user informed, own and follow up ongoing cases
Requirements:
- have excellent written and verbal communication skills in Dutch and English languages
- have experience in Customer Service – experience gained in IT Help Desk is an advantage
- have High School degree
- have desire to learn, training will also provide the necessary technical knowledge
- are open to work in shifts
- have excellent communication skills – both written and spoken
- are flexible, open-minded personality with a "can do" attitude
Offer:
- Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
- Training and continuous learning and certification opportunities
- Chance to be part of a rapidly expanding organization
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, etc.)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Budapest
- Werkuren per week
- 153825
Callcenter / Customer Service | Klantenservice medewerker | Middelbare school
