Beschrijving
Description: Are you a native Dutch speaker looking for an international challenge? Do you want to enjoy a relaxed lifestyle in the sun of Lisbon? Then look no further!The CompanyOur partner is a worldwide leader in food and processing. They ranked No. 64 on the Fortune Global 500 in 2017 and No. 33 in the 2016 edition of the Forbes Global 2000 list of largest public companies. In other words, it's a great, diverse & international place to work at. With their office situated in the heart of Lisbon, you'll find yourself in the epicenter of the business world. The roleTo ensure that debts on NBS managed accounts are collected in compliance with Market Terms and Conditions. To ensure collection of invalid claims, through direct customer contact and business knowledge. To escalate all issues through appropriate channels and ensure the use of correct Global tools to execute tasks. Problem-solving and project work (management and driver) is a key part of this role. Ensure the accuracy and timeliness of services delivered to Markets served is in accordance with Service Level Agreements, adhering to Global Standard Practices.Key responsibilities:Customer/account queries to support that sales ledger balances are clean on customer accountEarn and deploy collection techniques for due and overdue balances on a customer account, maximising On-Time Payment for all CustomersNotify Senior Collections Specialist of debt risks to ensure mitigating actions are takenCollection activities based on Market Collection StrategyRespond to incoming collection concerns from the customer and internal stakeholdersFocus on Customer Service, ensuring good communication levelsPerform periodic activity-relevant reviews with Senior Collections specialist.Analyse and check KPIs on quality of services provided and present during DORs; Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem-solvingExecute PDP plan created in cooperation with the Line ManagerExecute identified business and internal controls of O2C processesSupport NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.Ensure compliance with Nestlé standards in all executed activities
Requirements: ExperienceMaster degree in Accounting/ Finance/Economics, of benefit but not essentialFluent in Dutch and EnglishPrevious experience in Collections would be a preferencePrior working in SSC environment an advantageAnalytical skillsCustomer Satisfaction behaviour Your profileGood understanding of Shared Service Center operations, internal and external business environment and business processes;Knowledge of the specificities of local accounting standarts of the IBP that is serviced;Awarness of Nestle accounting and reporting standards;Knowledge in accounts receivable process involving cash application, credit analysis and control, collection, reporting and claims procesing preferably in multiple countries and legal entities;Good knowledge of GLOBE best practices for Order to cash E2E processes and SAP/Nessoft;Solid knowledge of MS office, particulary Excel.
Offer: OfferStrong local salary based on experience + 450€ in language bonus + performance bonus up to 8%Relocation package: Accommodation either short term or permanent for a year + flight tickets reimbursed + Support with documents: IRS, SS, NIFFlexible working: remote, hybrid...Flexible working hours: choose between 3 schedules starting between 7 and 9.30amOther fringe benefits
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Lisbon
- Werkuren per week
- 153807
Financieel / Accountancy | Middelbare school
