Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 154 M guests p.a. on more than 2,700 daily flights from 82 bases, the group connects over 230 destinations in 40 countries on a fleet of over 475 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines. We are inviting applications for a CS Legal Associate to join our growing team. The purpose of this position is to assist in the smooth running of Ryanair operations. The successful candidate will be hard-working, energetic, self-motivated with a natural ability for problem solving. The role At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service Legal team. We are currently recruiting for a German-, French- or Dutch-speaking CS Legal Associate to support the management, coordination and processing of consumer legal claims as a result of disruption in those jurisdictions. Responsibilities This role will primarily involve managing the processing of legal claims received from customers or their legal representatives, drafting all manner of Court and Alternative Dispute Resolution documents necessary to protect Ryanair’s position, and providing all necessary documentation to support our external and internal legal teams. You will also provide regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep our records, databases and systems up-to-date, and ensure the timely payment of legal claims. Occasional ad hoc duties will be required to support the team. This is a fast-paced and busy environment. Requirements:
· A legal degree/background and legal work experience in Germany/France/The Netherlands· Professional proficiency in English and either German, French, or Dutch (spoken and written). Additional European languages would be highly regarded· Interest in litigation work· Interest in the airline industry· Customer-orientated· Ability to deal with tight legal deadlines and high volumes· Ability to learn quickly and to work independently and under pressure in a fast-paced environment.· Positive attitude and ability to be a team player· Excellent written and verbal communication skills· Numerate and comfortable working with data· Strong organisation and planning skills and the ability to deal with a large volume of work· Experience in the use of Microsoft Office Suite, including Excel Offer:
This is a great opportunity to be part of a busy Customer Service Legal team at Europe’s number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment. The position will be based at our office in Warsaw.We offer B2B contract with possibility of hybrid home office.
- Middelbare school
- Werkuren per week
Callcenter / Customer Service | Klantenservice medewerker | Middelbare school