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Client Care Supervizor with Dutch in Prague

153579 uur per week


Description: - leading your own team with cca 5-7 people in Prague and also abroad- help with improvement of internal processes and systems- create relationship with customers and participate on order and complaints handling and other daily tasks- build relationship with colleagues from other departments, cooperate and support each other- assure fulfilment of terms and conditions of internal sales and local legal requirements- participate on solving any kind of problem than can come during the set up of processes or systems- take care of your team, hold regular team and 121 meetings, create good atmosphere, help them and support them- be there also for your clients, give them feedback, support them and help them solve any problem
Requirements: - experience from leader role in customer service- know-how in SSC processes- fluent Dutch and English- ability to solve problems not just in processes or with orders but also within the team- preferably experience in pharmaceutical company or medical sector- experience with SAP will be a big advantage- ability to learn new things and to set up internal processes
Offer: - 25 days of vacation + sick days- bonuses- meal vouchers- cafeteria- pension plan- sport card- internal training and courses- discount on company's products and several services

Extra informatie

Middelbare school
Werkuren per week

Callcenter / Customer Service | Klantenservice medewerker | Middelbare school

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