DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.ResponsibilitiesAttend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused mannerLog incidents accurately and document all call information according to standard operating proceduresImplement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaintsEnsure adherence to rules to resolve query and ensure standard operating procedure is followedKeep all company information which includes customer information confidential and securedEnsure compliance to all company policies and procedures Requirements:
Fluent Dutch & B2 EnglishBAC DiplomaAttention to detailsAbility to solve urgent matters and work under pressurePrevious experience in a call center/transaction or customer service process would be an advantage Offer:
Benefits:Christmas bonusMedical subscriptionLife insuranceAnnual merit salary increase based on performance,Monthly budget for FlexibleNote: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.
- Middelbare school
- Werkuren per week
Callcenter / Customer Service | Klantenservice medewerker | Middelbare school