Dutch Customer Advisor for meal-kit brand
We are very excited to recruit for a new DUTCH speaking role in Sofia, Bulgaria. This position will be for our client – an outsourcing partner - and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!
The role
As a Customer Advisor you will represent a pioneer and world-leading brand in the market for subscription-based meal-kits. This company prides itself on quality, convenience and reduction of food waste. As a Customer Advisor for the Dutch and Belgium market you will have a variety of tasks, where in the morning your focus would be assisting customers via Chat, Email and Social Media, while later in the day, you will be busy answering queries via phone calls. Examples of queries you can receive range from missing ingredients, to late deliveries as well as information requests on the various subscriptions options available.
Requirements
We are looking for candidates who have:
Salary, Relocation Package and Benefits
The Basic net salary is 1165 euro net p/m plus bonus - salary rises to 1283 euro net after 6 months. Additional bonus for weekend work – depending on the number of weekends you will work in the month, on average you can get up to 100 € gross (= 200 BGN gross) extra bonus. Working hrs is 5 days of 8 hrs, rotational between (Monday : 09:00 – 00:00 (EET), Tuesday : 09:00 – 00:00 (EET), Wednesday : 09:00 – 00:00 (EET), Thursday: 09:00 – 23:00 (EET), Friday: 09:00 – 21:00 (EET), Saturday: 09:00 – 23:00 (EET), Sunday: 09:00 – 23:00 (EET).
Full paid training will be provided. There is an excellent relocation package on offer which includes initial flight to Sofia, few days hotel on arrival and really all the assistance you need when relocating to a new country e.g. finding your own accommodation in Sofia, registration for the social security number, opening a bank account etc.
Additional signing on bonus for those starting in MAY-JUNE of EURO 500.
Interview Process
The interview process can be done remotely via phone, skype, whatsapp or viber. There will be an information/screen call, where you will be once again explained what the role entails, how the relocation works, what living in Sofia is like etc. This will be followed by an official interview and language test.
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