Beschrijving
Description: Customer Service Agent - Dutch Speaker HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). Job DescriptionAs a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. ResponsibilitiesManage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problemsOwn the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teamsCoordinate regular calls with the client for refills and upgrades to product accessoriesProcess both client-generated and internally generated service request tickets within specified delivery timesAdministrative support to certify client details and alter any incorrect information within our stakeholder’s client databaseFlexibility to take on additional tasks as directed by Team Lead Skills & KnowledgeKnowledge of computers and MS OfficeWorking knowledge of a customer focused environmentEffective interactive skills and ability to work as part of a teamResilient under pressure and adaptable to unseen work demandsFlexible attitude towards working patterns including early starts, & Bank Holidays
Requirements: Qualifications & Experience:Minimum 1 year of experience in customer supportHigh School Degree, GED or equivalentBachelor’s Degree in any related field is preferred Required Language Thresholds: Dutch (C2: Native-Level Fluency)English (B2: Independent User Level)
Offer: Benefits and PerksCompetitive SalaryMeal Allowance on CardCareer Progression OpportunitiesParenthood ProgramWell rounded Health and Life Insurance PackagesOn-site gym: includes indoor pool access, fitness classes, and a football pitchStaff Canteen with varied food options and river-facing balcony seating
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Lisbon
- Werkuren per week
- 152542
Callcenter / Customer Service | Klantenservice medewerker | Middelbare school
