Beschrijving
Description: What would you doYou will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The Query Management team is accountable for the Inbound Outbound calls and e-mail chat support to resolve customer issues.This role is aligned to our Service Desk Non Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non voice interactions like email, web, and chat.ResponsibilitiesIn this role, you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your team and direct supervisorYou will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your workYou will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersYou will be required to help in the overall team s workload by managing your deliverables and help the team when requiredYou will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Requirements: What are we looking for in our ideal candidateStrong customer focusPrecision and great attention to the detailAdaptability and flexibilityAdvanced skills in MS Office, especially MS Excel and Outlook.Enjoying working in a multicultural environmentBeing able to work independently and in a team
Offer: We offer:Inclusive and diverse environmentFriendly multicultural teamPosition in the world’s leading global companyA position to start your career in F&AProfessional growth based on performanceContinuous trainingWide range of benefits – 5 weeks of holiday, 3 sick days, meal vouchers, recreation/wellness vouchers, pension/life insurance, psychological support hot link, etc.Equal Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Prague
- Werkuren per week
- 149588
Financieel / Accountancy | Middelbare school
