Beschrijving
Description: Job descriptionAre you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team?If your answer is Yes, then apply now!You will join a well-established and high-performing project looking to achieve success on our long-term strategy.ResponsibilitiesWe are driven to go furtherWe serve customers across the world through our 58,000+ employees based in 30 countries in Europe, the Middle East, Africa, the Americas, and Asia in 60+ languages. We support your customers at any time, through every device, and in the manner, they expect of their brands. We speak their language wherever they are and whatever their culture.We serve your customers by combining the best of people, technology, and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it's delivered by a robot.We have more than 500 clients, many of which we've been working with for over 10 years. As an industry leader, we offer you the most reliable solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them. As a Team Manager, you'll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day-to-day tasks for a world-leading reservation platform.What you will do:Provide team leadership and coachingImplement, analyze and develop action plansThe motivation of the team in order to achieve the goals setFocus the team daily on the tasks at hand according to the customer requirements and objectivesCommunicate team status, task accomplishment, and directionEnsure that the operational KPIs and SLAs methodologies of the company are achieved by monitoring, evaluating and ensuring the control of the team.Analyze KPIs and SLAs and proactively report on actions to the Operations Manager.RequirementsMandatory:Minimum 1-year work experience as a people manager/team leaderAbility to motivate and coach team membersStrong organization and time management skillsAnalytical skills with a keen eye for detailTroubleshooting mindset with good IT knowledge and PC troubleshooting skillsProficiency in the use of Microsoft Office specifically ExcelPassion for service end-customers (B2C)Excellent communication skills & high focus on customer satisfactionNative or near-native in Dutch (verbal, reading, writing)High level of English (verbal, reading, writing) if it's not your native languageDesirable:Strong interest and passion for the travel and accommodation industry2+ years' work experience as a people manager/team leaderKnowledge and experience in customer service for IT products/services / travel and tourism sectorUnderstanding of PC and connectivity troubleshooting for WindowsExperience with Salesforce, specifically reportingExcellent understanding of coaching and leadership through SMART/GROW etc.Self-aware and passionate about both theoretical and practical management and coaching techniquesWhat we offerCompetitive salary with both monthly and annual performance bonusesHealth insurance schemeStable multinational company with long term local growthThe modern work environment at an attractive location with excellent public transport connectionsDevelopment/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year-round events and fun competitionsExcellent reputation as a responsible employer with a presence in Portugal for more than 50 yearsAn international environment employing people from different nationalities and culturesJoin us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!Equal opportunitiesAt Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
Requirements:Offer:
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Lisbon
- Werkuren per week
- 154790
Callcenter / Customer Service | Klantenservice medewerker | Middelbare school
