Beschrijving
Description: The HOG Brand Ambassador is the voice of HOG to H-D customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.
What you will be doing
- Represent the H-D Brand and its Values
- Assist & support customers with a bespoke and exceptional service
- Answer customer telephone, emails and post enquiries and escalate to relevant parties
- Manage the customer relationship focusing on developing and retaining customers and members
- Ensure an optimum customer experience through every customer interaction
- Process Payments on behalf of HOG members
- Drive revenue opportunities through cross-selling and upselling where relevant
- Capture H-D customer and member feedback and report back to management for improved customer experience
- Accurately maintain and update HOG member records on Salesforce
- Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction
Requirements: Technical Skills
- Ability to operate a Desktop Computer System and possess a familiarity with Operating Systems
- Knowledge and demonstrated ability to use Microsoft Office Applications: Word, Excel, PowerPoint
- Ability to use the Desktop Phone System and relevant contact centre applications as appropriate to perform on the job
- Knowledge and capability of Salesforce to create and update member records
Soft Skills
- Fluency in the supported language(s) and fluency in English
- Excellent written and verbal communication skills across languages supported
- Positive, enthusiastic, friendly personality, a natural communicator
- Experience in working in a sales/marketing environment
- Relating authentically to members
- Strong listening and influencing skills
- Ability to perform under pressure, and think quickly
- Ability to handle complaints and difficult customers
- Team player - helping the team to achieve objectives, friendly and approachable even when busy
- Ability to travel abroad when requested
Offer:
- Full-time contract (39hours/week)
- Permanent contract (with 1 month probation period)
- 24 holidays per year
- Salary, €18,000 per year, plus 600 € completion bonus after 6 months (T&C applies)
- Working from home anywhere in Spain
- Start date: ASAP
Who we are
At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages
What we are about We’re People People
We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital stat
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Remote
- Werkuren per week
- 154981
Callcenter / Customer Service | Klantenservice medewerker | Middelbare school
