Beschrijving
Description: Ship to Bill Analyst - Dutch Speaker
We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). Our Client is one of the fortune 100 Oil & Gas and chemical manufacturer, develops and applies next-generation technologies to help safely and responsibly meet the world’s growing needs for energy and high-quality chemical products.
Responsibilities
- Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
- Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
- Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
- Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
- Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
- Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
- Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
- Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
- Update Global Smart Form; Travel & Entertainment expense report review
- Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
- Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
- Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
- Attend customer calls, emails, chat and respond on requests.
- Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
- Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
- Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.
Requirements: Qualifications
- Minimum of a Bachelor's degree or equivalent in business or a departmentally related
- 0-2 years of relevant experience
- Experience with SAP or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.) an asset
- Good MS Office skills
Required Language Thresholds:
- Dutch (Level C1/C2)
- English (Level B2)
Offer: What We Offer:
- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Parenthood Program
- Well rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Lisbon
- Werkuren per week
- 154923
Callcenter / Customer Service | Middelbare school
