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Dutch-Speaking Service Desk Agent (remote from Portugal)

Dutch-Speaking Service Desk Agent (remote from Portugal)

155101 uur per week



Do you speak Dutch and want to become part of a leading technology company in Lisbon, Portugal?

Our partner is a leading Japanese technology company offering a full range of technology products, solutions and services. With their 140,000 employees, they currently support customers in more than 100 countries. The Company's Delivery Centers (GDC) are a network of state-of-the-art technology hubs in key locations worldwide. Our partner's GDC in Lisbon is growing fast and they are now looking for ambitious Dutch-speaking people who want to become part of their helpdesk team.


Main Tasks:

  • Reply and support our subscribers through phone and email on their queries, doubts and questions about the product
  • Register all interactions within a ticketing tool
  • Support Shops selling our products on their doubts and technical queries.
  • Monitor our Applications and chase costumers for contract signing




  • Basic Technical skills
  • Interpersonal Skills
  • Communication Skills
  • Customer Orientation
  • Problem Solving Skills
  • Dutch native level, advanced English
  • EU passport



The company offers you:

  • Competitive pay
  • Remote work from Portugal
  • Employment directly with our partner with the possibility of permanent contract
  • Working life balance with full-time schedule and 25 holiday days per year
  • Life insurance and private health insurance
  • International career opportunities
  • Education and an individual development plan
  • Discounted prices at the company's partners
  • The opportunity to participate in the company's social responsibility program and participate in several initiatives focusing on well-being, diversity and inclusion
  • Welcome Buddy program

Extra informatie

Middelbare school
Werkuren per week

Callcenter / Customer Service | Klantenservice medewerker | Middelbare school

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