Dutch & French-speaking Ship to Bill Analyst in Portugal in Lisbon

Beschrijving

Work as Ship to Bill Agent in Lisbon, Portugal!

Want to work for a renowned global IT service and consulting company, presently developing its tech footprint in Lisbon? They are now looking for a bilingual (Dutch and French) Ship to Bill Junior Analyst to join their new team in the capital!

The role: 

Work as an Individual Contributor/SME in the Order Management team and key responsibilities would include:

• Invoice Management includingBilling
• Dispute Management
• Account Setup & MDM
• AR includingCollections & Cash Applications
• Ledger Account Management
• Customer Inquiry and Service Request handling
• Client Solutions
• Order Processing
• Type of Process: Voice/Chat/Email/Data Entry

Some of your daily tasks in more detail:

• Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
• Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
• Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
• Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
• Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
• Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
• Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
• Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities  
• Update Global Smart Form; Travel & Entertainment expense report review
• Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
• Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
• Attend customer calls, emails, chat and respond on requests.
• Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
• Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

Your profile

• Education: Minimum of a Bachelor's degree or equivalent in business or a departmentally related 
• Language skills:Native speaker of Dutch
• Minimum C1 level in French
• Minimum B2 level in English
• Soft Skills: Excellent communication abilities
• Good listening and comprehension abilities
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution
• Good interpersonal and issue resolution skills
• Strong collaboration and coordination skills.
• Domain Experience: Any one of the following functional experiences will be required:Order Management
• MDM
• AR
• Billing
• Accounting / AP
• Logistic Experience
• Technical/Application skillsUser Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
• Good MS Office skills

Offer

• The opportunity to work in a growing company and put your skills to good use
• An international company with great career opportunities where your potential will be valued
• Competitive Salary
• Shift timings · Monday to Friday - 7h to 18h (Flexibility to work between these hours) 
• Relocation package for candidates from abroad
• The chance to work in the beautiful city of Lisbon

Extra informatie

Status

Inactief

Opleidingsniveaus

Middelbare school

Plaats

Lisbon

Werkuren per week

155165