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Dutch Team Manager for Tourism Industry - Majorel Lisbon

Dutch Team Manager for Tourism Industry - Majorel Lisbon

155959 uur per week



Job description
Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team?

If your answer is Yes, then apply now!

You will join a well-established and high-performing project looking to achieve success on our long-term strategy.
We are driven to go further
We serve customers across the world through our 58,000+ employees based in 30 countries in Europe, the Middle East, Africa, the Americas, and Asia in 60+ languages. We support your customers at any time, through every device, and in the manner, they expect of their brands. We speak their language wherever they are and whatever their culture.
We serve your customers by combining the best of people, technology, and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it's delivered by a robot.
We have more than 500 clients, many of which we've been working with for over 10 years. As an industry leader, we offer you the most reliable solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.


As a Team Manager, you'll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day-to-day tasks for a world-leading reservation platform.

What you will do:

  • Provide team leadership and coaching
  • Implement, analyze and develop action plans
  • The motivation of the team in order to achieve the goals set
  • Focus the team daily on the tasks at hand according to the customer requirements and objectives
  • Communicate team status, task accomplishment, and direction
  • Ensure that the operational KPIs and SLAs methodologies of the company are achieved by monitoring, evaluating and ensuring the control of the team.
  • Analyze KPIs and SLAs and proactively report on actions to the Operations Manager.
  • Requirements


  • Minimum 1-year work experience as a people manager/team leader
  • Ability to motivate and coach team members
  • Strong organization and time management skills
  • Analytical skills with a keen eye for detail
  • Troubleshooting mindset with good IT knowledge and PC troubleshooting skills
  • Proficiency in the use of Microsoft Office specifically Excel
  • Passion for service end-customers (B2C)
  • Excellent communication skills & high focus on customer satisfaction
  • Native or near-native in Dutch (verbal, reading, writing)
  • High level of English (verbal, reading, writing) if it's not your native language


  • Strong interest and passion for the travel and accommodation industry
  • 2+ years' work experience as a people manager/team leader
  • Knowledge and experience in customer service for IT products/services / travel and tourism sector
  • Understanding of PC and connectivity troubleshooting for Windows
  • Experience with Salesforce, specifically reporting
  • Excellent understanding of coaching and leadership through SMART/GROW etc.
  • Self-aware and passionate about both theoretical and practical management and coaching techniques

What we offer

  • Competitive salary with both monthly and annual performance bonuses
  • Health insurance scheme
  • Stable multinational company with long term local growth
  • The modern work environment at an attractive location with excellent public transport connections
  • Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year-round events and fun competitions
  • Excellent reputation as a responsible employer with a presence in Portugal for more than 50 years
  • An international environment employing people from different nationalities and cultures

Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!
Equal opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Extra informatie

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